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Publications

  1. CAS Consultation Response
    Robert McGeachy & Gail Walker
    Publication date:
    July 2015

    CAS responds to the Scottish Governments consultation on reservoir regulations.

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  2. It's Not Fine.
    Fraser Sutherland, Lauren Wood, Mark Lindsay QC
    Publication date:
    July 2015

    Citizens Advice Scotland has been campaigning on the charges levied on drivers in private car parks by private parking management firms. Our It’s Not Fine report in October 2014 detailed the issues that an increasing number of consumers were experiencing.

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  3. Kate Morrison
    Publication date:
    July 2015

    This guide aims to help you save money on your heating and electricity bills and keep your home warm. It is aimed at people who live in or own traditional stone tenement flats in Scotland.

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  4. Patrick Hogan & Fraser Stewart
    Publication date:
    July 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the poverty premium and the consumer behaviour of low-income households in Scotland. 

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  5. A summary of Scottish CAB service evidence 2014/15
    Kate Morrison
    Publication date:
    July 2015

    Ofgem asked Citizens Advice Scotland to provide them with an analysis of problems off-grid consumers experience in heating their homes. This paper provides a brief summary of some of the key issues brought to Scottish Citizens Advice bureaux by consumers of non-gas heating fuels.

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  6. CAS Briefing
    Lauren Wood
    Publication date:
    July 2015

    This briefing focuses on the devolution of reserved Tribunals.  Citizens Advice Scotland considers that clause 33 does not reflect the recommendation made by the Smith Commission that all powers over the management and operation of all reserved tribunals (which includes administrative, legislative and judicial functions) will be devolved to the Scottish Parliament.

     

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  7. Publication date:
    June 2015

    This briefing was sent to Scottish MPs ahead of a discussion around the welfare provisions in the Scotland Bill.  

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  8. Publication date:
    June 2015

    This Briefing was sent to Scottish MPs ahead of the debate on Clause 33 of the Scotland Bill which deals with the devolution of tribunals including the Employment Tribunal and Welfare tribunals.

  9. Burial and cremation charges in Scotland 2015
    Fraser Sutherland
    Publication date:
    June 2015

    Costs for burials and cremations have increased in Scotland in 2015 while more people seek advice from their local CAB than ever before about paying for funerals.

  10. CAS response to Commission on Local Tax Reform
    Keith Dryburgh
    Publication date:
    June 2015

    What's the future of local taxation in Scotland? In this consultation response, CAS uses evidence from Scotland’s citizens advice bureaux to show the aspects of local taxation that need to be improved in any new proposed system.

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  11. Lauren Bruce and James Battye
    Publication date:
    June 2015

    The civil court process can be daunting: the language, complex forms and buildings themselves are alien to most people. Lay representatives can make the process of pursuing or defending civil rights accessible through providing advice, support and practical help. 

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  12. Publication date:
    June 2015

    Employment problems are one of the most common types of issues that people seek advice on at a citizens advice bureau. Citizens Advice Scotland (CAS) has published reports showing the impact of poor employment practices, Employment Tribunal fees, non-payment of Employment Tribunal awards, and the misuse of zero hours contracts, which are causes for concern based on the negative experience of CAB clients in Scotland.   This briefing was sent to all MSPs ahead of the debate on Employee Rights and Access to Justice tabled by The Cabinet Secretary for Fair Work, Skills and Training, Roseanna Cunningham.  

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  13. Improving the physical condition of Scotland’s water environment
    Gail Walker
    Publication date:
    June 2015

    Citizens Advice Scotland welcomes measures to ensure the sustainable use of Scotland’s water resources. We believe that effective partnership working between land owners and public bodies will offer better protection for communities at risk of flooding, and would encourage the provision of accessible and clear information on measures that protect and / or benefit households and businesses.

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  14. Kate Morrison
    Publication date:
    June 2015

    CAS respond to the Scottish Governments consultation on the Good Practice Principles for Shared Ownership of Onshore Renewable Energy Developments

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  15. Rocket Science UK Ltd & Changeworks
    Publication date:
    June 2015

    The independent research company Rocket Science UK Ltd and the environmental charity Changeworks were commissioned by Citizens Advice Scotland (CAS) to carry out focus group research with owner-occupiers and private renting tenants in Scotland to explore:

    • their attitudes and awareness of energy efficiency measures;
    • the potential barriers they might face to taking action on energy efficiency measures; and
    • how they would likely respond to any future regulation of energy efficiency in the private sector. 

    This research findings report provides the results from four focus groups held in October 2014: two were held in the City of Edinburgh and two were held in Jedburgh in the Scottish Borders. In each location one focus group was with owner occupiers and one focus group was with tenants who rent their property.

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  16. Minimum Standards of Energy Efficiency in Private Sector Housing: The View from Consumers and Bureaux
    Fraser Stewart
    Publication date:
    June 2015

    Citizens Advice Scotland (CAS) is a member of the Scottish Government's Regulation of Energy Efficiency in the Private Sector (REEPS) working group. This is a stakeholder advisory group drafting regulations for consultation that will help the Scottish Government improve the energy efficiency of Scotland’s existing private sector housing stock. To support this work CAS commissioned independent research that could help the working group better understand homeowners’ and private rented tenants’ attitudes and awareness of energy efficiency measures, including the potential barriers to taking action and consumers’ likely response to any future regulation. The full research report is available separately. 

    This accompanying evidence review complements the commissioned research by summarising the key findings from four focus groups, and brings these findings together with additional evidence collected by the Scottish Citizens Advice service. These further insights have helped identify the everyday realities for many Scottish households unable to adequately heat their homes or who live in poor quality housing, which can often lead to preventable health problems.

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  17. Toby Bridgeman, Vicki White, Molly Asher, Zoe Redgrove
    Publication date:
    May 2015

    The Citizens Advice Service (Citizens Advice – England & Wales and Citizens Advice Scotland) commissioned the Centre for Sustainable Energy to conduct research on the energy tariff options for consumers in vulnerable situations. The project aimed to provide researchers, policy makers and energy market stakeholders with a better understanding of the range of options available to ensure that vulnerable consumers, disengaged from the energy market, are not penalised by higher tariffs.

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  18. Key advice trends in Scotland
    Keith Dryburgh
    Publication date:
    May 2015

    Snapshot uses bureau evidence to act as an early warning system of where policies and practices are failing or inefficient. These quarterly briefings use very recent evidence and will be an excellent way of spotting trends in social policy and tracing the impact of recent policy changes. The briefings will be of use to politicians, government departments, the private sector, and third sector organisations – and anyone with an interest in the most important issues facing people in Scotland. 

  19. Developing a framework for greater locally led delivery of energy efficiency and fuel poverty services
    Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade
    Publication date:
    May 2015

    The Citizens Advice Service (Citizens Advice - England & Wales and Citizens Advice Scotland) commissioned the Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade to investigate the case for the local delivery of home energy efficiency and fuel poverty services across Great Britain. 

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  20. Zoe Leader and Kate Morrison
    Publication date:
    May 2015

    Citizens Advice and Citizens Advice Scotland respond to the Ofgem discussion paper 'Non-traditional business models: supporting transformative change in the energy market'

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