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Publications

  1. Publication date:
    April 2015

    A study of employment issues amongst BME workers within Perth and Kinross

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  2. Challenging the costs of Funerals in Scotland
    Fraser Sutherland
    Publication date:
    April 2015

    Advice regarding funerals has risen in recent years, as our recent Real Deal publication on the subject highlighted, and the CAB service now helps with just over one issue a day in Scotland regarding funerals.

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  3. The impact of Employment Tribunal fees on CAB clients in Scotland
    Lauren Wood, Emily Rose and Eleanor Kirk
    Publication date:
    March 2015

    This report presents findings from a collaborative research project between the University of Strathclyde and Citizens Advice Scotland (CAS) into the views of Citizens Advice Bureaux (CAB) advisers within Scotland on the impact of Employment Tribunal (ET) fees.

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  4. Scottish Parliament debate - 'An End to In-Work Poverty'
    Rob Gowans
    Publication date:
    March 2015

    The most recent figures from the Scottish Government show that in-work poverty is rising. The majority of working age adults in poverty (52%) are now from working households and it is not the case that work by itself is a route out of poverty. Citizens advice bureaux in Scotland are reporting a growing number of cases where clients are in work, but are struggling to pay for essentials. Citizens Advice Scotland’s ongoing ‘Working at the Edge’ series of publications examines the growing problems caused by in-work poverty through the stories of the thousands of clients advised by citizens advice bureaux in Scotland, and makes recommendations for change.

  5. Gael Scott
    Publication date:
    March 2015

    Our series of briefings ‘Voices from the Frontline’ show the reality of the impact of current welfare changes on the people of Scotland. We highlight the experiences of the thousands of clients advised by CAB in Scotland and make recommendations for change.

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  6. Implementing the Smith Agreement: Civil protections and advice
    Publication date:
    March 2015
  7. Implementing the Smith Agreement: Welfare benefits
    Publication date:
    March 2015
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  8. The Confidence Code is a voluntary code of practice for domestic energy price comparison sites
    Jenni Lucas-Williams
    Publication date:
    February 2015

    The Citizens Advice Service welcomes the opportunity to respond to the consultation on Ofgem’s proposed drafting for the Confidence Code to reflect January 2015 policy changes.

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  9. Consultation response
    Xanthe Couture and Kate Morrison
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England and Wales, the Citizens Advice Service are pleased to respond to offer comments on the postal elements of Ofcom’s Draft Annual Plan 2015/16.

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  10. Citizens Advice, Citizens Advice Scotland and Consumer Council for Northern Ireland consultation response
    Xanthe Couture, Kate Morrison and Kellin McCloskey
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England, and Wales the Citizens Advice Service and the Consumer Council for Northern Ireland are pleased to respond to Ofcom’s consultation on Royal Mail Access Pricing and its specific aims to amend the regulatory framework relating to the Universal Service Provider Access (USPA) Condition.

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  11. Consultation response
    Xanthe Couture and Kate Morrison
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England and Wales, The Citizens Advice Service responds to Royal Mail’s consultation document on the introduction of New International Large Letters format.

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  12. Robert McGeachy
    Publication date:
    February 2015

    CAS welcomes new the Draft Provision of Water and Sewerage Services (Reasonable Cost) (Scotland) Regulations 2015 and would welcome clarity from the Scottish Government on whether any review of Council Tax / local taxation may impact the Regulations with regard to council tax banding.

  13. Protecting Scotland’s Workers from Unfair Treatment
    Rob Gowans
    Publication date:
    February 2015
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  14. Publication date:
    January 2015

    This is the second Priorities Report by the Consumer Protection Partnership (CPP), of which CAS is a member, following the publication of the first Priorities Report in November 2013.

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  15. Robert McGeachy
    Publication date:
    January 2015

    Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake research into consumers’ experience of water and sewerage debt.

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  16. Robert McGeachy
    Publication date:
    January 2015

    Citizens Advice Scotland welcomes new measures that will improve and protect water sources within catchment areas, and will mitigate the need for Scottish Water to treat contaminated water to the cost of the paying customer.

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  17. Claire Williams
    Publication date:
    January 2015

    The Armed Services Advice Project supported 781 individual clients with 2575 new and repeat issues in  the period October to December 2014. This report gives an overview of the service provided, more detailed information about the types of issues, and case examples.    

  18. A consultation on draft Regulations
    Keith Dryburgh
    Publication date:
    January 2015

    CAS has responded to the consultation on the draft regulations for Universal Credit data sharing. In order to provide a representative response on behalf of the Citizens Advice Service, we consulted bureaux in Scotland on the proposals and received responses from 32 citizens advice bureaux. This response represents a summary of the responses received. 

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  19. Advice trends from the second quarter 2014/15
    Keith Dryburgh
    Publication date:
    January 2015

    Snapshot uses bureau evidence to act as an early warning system of where policies and practices are failing or inefficient. These quarterly briefings use very recent evidence and will be an excellent way of spotting trends in social policy and tracing the impact of recent policy changes. The briefings will be of use to politicians, government departments, the private sector, and third sector organisations – and anyone with an interest in the most important issues facing people in Scotland. 

    This edition covers advice trends in Scotland during the second quarter of the 2014/15 financial year.

  20. Rhiannon Sims and Keith Dryburgh
    Publication date:
    December 2014

    CAS has responded to the Work and Pensions Committee’s inquiry into benefit sanctions policy beyond the Oakley Review. We believe that the Review was too narrow in its remit and this inquiry represents a vital opportunity to take a wider look at the sanctions regime, its purpose and impact on claimants. 

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