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Publications

  1. Cambium Advocacy
    Publication date:
    August 2015

    This research report, part of our ‘Paying the Poverty Premium’ series, was designed to investigate Scottish CAB clients’ experiences of the “poverty premium”.

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  2. CAS submission to the Scottish Parliament Economy, Energy and Tourism Committee
    Rob Gowans
    Publication date:
    August 2015

    Scotland’s Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In 2014/15 clients sought advice on 50,625 new employment issues, a number that has been increasing in recent years. Additionally, citizens advice bureaux see first-hand the effects of in-work poverty, with a growing number of working clients seeking advice because they are struggling to pay for essentials. These twin problems – unfair employment practices and low paid jobs – represent a worrying trend in recent years and ones which CAS believes need to be addressed.

  3. Response from CAS
    Publication date:
    August 2015

    CAS responds to the Department of Buisness, Innovation and Skills consultation on the Government's steer to the Competition and Markets Authority.

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  4. CAS written evidence to the Scottish Parliament Devolution (Further Powers) Committee
    Rob Gowans
    Publication date:
    August 2015

    Whilst there are a number of areas of the Scotland Bill that fully meet the word and spirit of the Smith Agreement, Citizens Advice Scotland (CAS) believes that, as currently drafted, there are a number of sections of the Bill relating to social security and tribunals that do not appear to meet its intent.  CAS is concerned that without changes being made there are clear risks of detriment to CAB clients, who sought advice on 207,875 new benefits issues in 2013/14 and who have been subject to recent changes to reserved tribunals which have had a marked and detrimental effect on consumers in Scotland.

  5. Gillian Anderson, Dr Covadonga Gijón, Professor Jason Whalley
    Publication date:
    August 2015

    In 2013, Citizens Advice Scotland conducted a survey with Scottish Citizens Advice Bureau clients who sought advice on a benefits issue, to explore their access, ability and desire to use the internet.  This report, Internet Access in Glasgow's Deprived Areas is an analysis of the responses from the original 2013 survey from CAB clients in Glasgow.

  6. Rich Hall and Sarah Beattie-Smith
    Publication date:
    August 2015

    The Competition and Markets Authority (CMA) is conducting an inquiry into the energy industry. The CMA published its provisional findings and a set of provisional remedies in July 2015.

     

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  7. The Citizens Advice Service responds to the European Commission consultation on cross-border parcel delivery
    Xanthe Couture and David Moyes
    Publication date:
    July 2015

    The Citizens Advice Service welcomes the opportunity to respond to the European Commission consultation on cross-border parcel delivery. A competitive cross-border delivery market has the potential to benefit consumers through greater choice. In our response we highlight that this market is still young, and as such any regulatory intervention runs the risk of disrupting the natural development of the market, which may develop the solutions to issues faced by consumers. We contend that introducing price caps at this stage would be premature and difficult to implement.

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  8. CAS Consultation Response
    Robert McGeachy & Gail Walker
    Publication date:
    July 2015

    CAS responds to the Scottish Governments consultation on reservoir regulations.

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  9. It's Not Fine.
    Fraser Sutherland, Lauren Wood, Mark Lindsay QC
    Publication date:
    July 2015

    This latest report publishes a wide reaching legal opinion taken by Citizens Advice Scotland on the legality of charges levied on drivers in private car parks by parking management companies in Scotland.  The opinion outlines how the driver of the car may have grounds to challenge unfair practices: as explained in our online advice, enforcement can only validly be taken against the driver of the vehicle in Scotland who may not necessarily be the owner of the vehicle.

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  10. Kate Morrison
    Publication date:
    July 2015

    This guide aims to help you save money on your heating and electricity bills and keep your home warm. It is aimed at people who live in or own traditional stone tenement flats in Scotland.

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  11. Patrick Hogan & Fraser Stewart
    Publication date:
    July 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the poverty premium and the consumer behaviour of low-income households in Scotland. 

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  12. A summary of Scottish CAB service evidence 2014/15
    Kate Morrison
    Publication date:
    July 2015

    Ofgem asked Citizens Advice Scotland to provide them with an analysis of problems off-grid consumers experience in heating their homes. This paper provides a brief summary of some of the key issues brought to Scottish Citizens Advice bureaux by consumers of non-gas heating fuels.

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  13. CAS Briefing
    Lauren Wood
    Publication date:
    July 2015

    This briefing focuses on the devolution of reserved Tribunals.  Citizens Advice Scotland considers that clause 33 does not reflect the recommendation made by the Smith Commission that all powers over the management and operation of all reserved tribunals (which includes administrative, legislative and judicial functions) will be devolved to the Scottish Parliament.

     

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  14. Publication date:
    June 2015

    This Briefing was sent to Scottish MPs ahead of the debate on Clause 33 of the Scotland Bill which deals with the devolution of tribunals including the Employment Tribunal and Welfare tribunals.

  15. Publication date:
    June 2015

    This briefing was sent to Scottish MPs ahead of a discussion around the welfare provisions in the Scotland Bill.  

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  16. Burial and cremation charges in Scotland 2015
    Fraser Sutherland
    Publication date:
    June 2015

    Costs for burials and cremations have increased in Scotland in 2015 while more people seek advice from their local CAB than ever before about paying for funerals.

  17. CAS response to Commission on Local Tax Reform
    Keith Dryburgh
    Publication date:
    June 2015

    What's the future of local taxation in Scotland? In this consultation response, CAS uses evidence from Scotland’s citizens advice bureaux to show the aspects of local taxation that need to be improved in any new proposed system.

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  18. Lauren Bruce and James Battye
    Publication date:
    June 2015

    The civil court process can be daunting: the language, complex forms and buildings themselves are alien to most people. Lay representatives can make the process of pursuing or defending civil rights accessible through providing advice, support and practical help. 

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  19. Publication date:
    June 2015

    Employment problems are one of the most common types of issues that people seek advice on at a citizens advice bureau. Citizens Advice Scotland (CAS) has published reports showing the impact of poor employment practices, Employment Tribunal fees, non-payment of Employment Tribunal awards, and the misuse of zero hours contracts, which are causes for concern based on the negative experience of CAB clients in Scotland.   This briefing was sent to all MSPs ahead of the debate on Employee Rights and Access to Justice tabled by The Cabinet Secretary for Fair Work, Skills and Training, Roseanna Cunningham.  

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  20. Improving the physical condition of Scotland’s water environment
    Gail Walker
    Publication date:
    June 2015

    Citizens Advice Scotland welcomes measures to ensure the sustainable use of Scotland’s water resources. We believe that effective partnership working between land owners and public bodies will offer better protection for communities at risk of flooding, and would encourage the provision of accessible and clear information on measures that protect and / or benefit households and businesses.

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