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Publications

  1. CAS Information Team
    Publication date:
    February 2016

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  2. CAS Information Team
    Publication date:
    February 2016

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  3. A review for Scottish Government
    John Birrell & Fraser Sutherland
    Publication date:
    February 2016

    This report gives wide reaching recommendations on how to tackle funeral poverty in Scotland.

  4. Gael Scott
    Publication date:
    February 2016

    CAS has recently responded to a consultation by the Department of Work and Pensions (DWP) on aids and appliances and the daily living component of Personal Independence Payment (PIP).

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  5. Publication date:
    January 2016

    We are pleased to launch our consultation on the Citizens Advice and Citizens Advice Scotland draft work plan for 2016/17. The work covers the energy and postal markets GB wide, and water market in Scotland. This is the first work plan from the fully integrated consumer organisation created by the UK Government's consumer landscape reforms.

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  6. MCCP 190, 191, 193
    Gail Walker
    Publication date:
    January 2016

    CAS response on notification of the latest change proposals to the Market and Operational Code:

    MCCP190 - Performance Standard Amendments

    MCCP191 – Vacancy Definition

    MCCP193 - Change to the Gap Site Letter Process

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  7. Second Reading
    Gael Scott
    Publication date:
    January 2016

    The Benefit Sanctions Regime (Entitlement to Hardship Payments) Bill is a Private Members' Bill introduced by Tasmina Ahmed-Sheikh MP. It would ensure that hardship payments are available to claimants who have had their benefit sanctioned from day one of a sanction period, and that such payments would be made automatically.

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  8. Response to UK Parliament Work and Pensions Committee Inquiry
    Rob Gowans
    Publication date:
    January 2016

    In-work progression support provided should be appropriate to an individual claimant’s circumstances. Support should aim to help claimants find a job that is better suited to their skills, experience, ambitions and individual requirements. It should not merely consist of setting targets to apply for a particular number of jobs each week, without regard to suitability or quality. If mandatory requirements are set, caution should be taken that they are reasonable and appropriate.

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  9. David Moyes
    Publication date:
    January 2016

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the changing needs of rural postal services consumers.

     

  10. Kate Morrison
    Publication date:
    December 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into both the availability of support to off-gas, rural consumers in Scotland and the decision making behind/consumer experience of the delivery of specific measures to off-gas, rural households.

    Full detail of the research we require is contained in the Specification of Requirement, which can be downloaded below.

    Please note that the closing date for all clarification questions is 5pm on Thursday 7th January 2016. These should be sent by email to Kate Morrison (kate.morrison@cas.org.uk). We undertake to respond to all clarification questions by no later than Monday 11th January 2016.

    The closing date for receipt of all tenders is 5pm on Tuesday 19th January 2016. These should be sent by email to Kate Morrison (kate.morrison@cas.org.uk).

    Please contact Kate Morrison (0131 550 1093 or kate.morrison@cas.org.uk), if you require any further information.

    *Please note I will be on annual leave from the 21st December to the 5th January.

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  11. CAS Consultation Response
    Gail Walker
    Publication date:
    December 2015

    CAS is concerned that the increase in the number of complaints about public sector services received by SPSO, coupled with limited resources available to SPSO to respond to these complaints could detrimentally impact consumers receiving adequate and timely access to redress.

    CAS would support a move by the Scottish Government to review the issues SPSO has raised within its Draft Strategic Workplan to identify ways of protecting the quality of administrative justice available to the general public and allowing SPSO to continue to drive complaints handling best practice and ownership of improving services within public bodies.

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  12. Research into the extent of community involvement in flood prevention schemes
    Gail Walker
    Publication date:
    December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

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  13. Rob Gowans
    Publication date:
    December 2015

    The process of devolving social security powers to Scotland includes control over employment programmes and Discretionary Housing Payments. This report sets out a summary of CAB evidence in these areas, and makes recommendations for how the Scottish Government should use the powers when they are devolved.

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  14. Fraser Sutherland
    Publication date:
    December 2015

    This report outlines recommendations for improvements that could be made to the current system of Funeral Payments, which will be devolved to the Scottish Parliament.

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  15. Rob Gowans
    Publication date:
    December 2015

    Powers over certain elements of Universal Credit will be devolved to Scotland. This report sets the findings of a survey of CAB clients on how they currently budget and would prefer to receive payments, and makes recommendations for how the new devolved powers could be used.

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  16. Fraser Stewart
    Publication date:
    December 2015

    The Scotland Bill intends to give the Scottish Parliament legislative competence over provision of financial assistance for the type of payments currently provided by the Regulated Social Fund. This will include provision to make provision for the Cold Weather Payment (CWP) and Winter Fuel Payment (WFP), including conditions of entitlement or to replace these benefits entirely. This report sets out CAB evidence and recommendations for how the new powers should be used.

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  17. Designing a Social Security System for Scotland
    Publication date:
    December 2015

    The CAB service has a unique role in Scotland. No other charity offers direct help to so many people over such a wide variety of problems and across the whole of Scotland. Our on-the-ground experience and extensive evidence base puts us in an ideal position to set out a vision for how Scotland should use its new social security powers.

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  18. Gael Scott
    Publication date:
    December 2015

    To inform the development of a distinct Scottish approach to disability and carers’ benefits, Citizens Advice Scotland gathered views from bureau advisers and clients across Scotland on how they would want the new powers to be used when they are devolved to the Scottish Parliament. This report outlines CAS's research findings and a number of recommendations for how the Scottish Government should use its new powers.

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  19. Fraser Stewart
    Publication date:
    December 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the smart meter roll out programme in Scotland.

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  20. Fraser Stewart
    Publication date:
    December 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the experience of Highland off-gas grid consumers and their advice and support needs.

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