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Publications

  1. New businesses and the non-domestic water market
    Publication date:
    December 2016

    The CFU's Water Team has worked in partnership with the Water Industry Commission for Scotland, Business Gateway, Scottish Water and the Federation of Small Businesses to develop an information leaflet for new businesses about the non-domestic water market in Scotland.

    The leaflet will help to improve outcomes for business consumers in non-domestic water market in Scotland. It is hoped that the leaflet, by targeting new businesses, will alert them to the wide range of options available, and to ensure customers get the best deals. the leaflet will be available from the Business Gateway advice network, as well as through other networks in the non-domestic water market.

  2. Consultation Response from Citizens Advice Scotland
    Mark Patterson
    Publication date:
    December 2016

    As a general improvement to diligences CAS would like to see a set of pre-action requirements introduced into the process for public sector creditors to show that all reasonable attempts have been made to come to an arrangement prior to taking recovery action, and to ensure that diligence is used as a last resort.

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  3. Consultation response from Citizens Advice Scotland
    Rob Gowans
    Publication date:
    November 2016

    CAS is generally concerned about the restriction on families to only
    being able to claim Child Tax Credits or Universal Credit for two children, and
    would recommend the Government reconsider the policy in its entirety rather
    than making exemptions to it.

  4. Period 1 October 2015 - 30 September 2016
    Claire Williams
    Publication date:
    November 2016

    The report covers the work of the Armed Services Advice Project over the last project year, 1 October 2015 to 30 September 2016. We supported over 2400 clients with more than 11,500 new and repeat issues, achieving a client financial gain of over £1.5M. A survey of clients showed that 94% rated the service as very good or good, and 81% reported increased peace of mind as a result of using the service.

    The full report can be downloaded below. 

  5. Citizens Advice Scotland briefing for MSPs
    Rob Gowans
    Publication date:
    November 2016

    Designing a new social security system for Scotland is a major opportunity and challenge. CAS has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis. In developing a substantial response to the Scottish Government’s recent public consultation on the devolved social security system, CAS carried out specific engagement activity with 144 CAB clients and 102 CAB advisers with direct experience of the current system, in addition to CAB case information which provide real time insights into the daily operation of the system.

  6. National Assistance Funerals and the Consequences of Funeral Poverty
    David Robertson, Stirling CAB
    Publication date:
    November 2016

    This report follows on from a previous study by the Stirling and Perth & Kinross Citizens Advice
    Bureaux entitled Unearthing the ‘true cost’ of Funerals.

    Spotlight:
  7. Publication date:
    November 2016

    Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  8. CAS response
    Rob Gowans, Rhiannon Sims, Keith Dryburgh, Mark Patterson, Fraser Sutherland, Jamie Stewart and Craig Salter
    Publication date:
    October 2016

    Designing a new social security system for Scotland is a major opportunity and challenge. In this substantial consultation response, Citizens Advice Scotland has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis.

  9. Citizens Advice Scotland has published the first ever impact report detailing the positive contribution the service makes to Scottish society.
    CAS communications
    Publication date:
    October 2016

    In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.

  10. Publication date:
    October 2016

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2015; map of coverage within the 4 weeks and comparison to SIMD data.

  11. Mark Patterson
    Publication date:
    October 2016

    Citizens Advice Scotland has responded to the Scottish Government consultation on Scottish Court fees to call for reconsideration of the plan to increase Court fees to recover the full costs of the civil Courts from Court users. 

    Increasing fees for Court users poses a real threat to access to justice.

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  12. Scottish Government consultation
    Rob Gowans
    Publication date:
    September 2016

    Citizens Advice Scotland agrees that the Scottish Government should
    include in statute an ambition to eradicate child poverty. It is equally important
    however that this ambition is backed up by clear strategies with specific,
    measurable and deliverable actions that are directly linked to reducing the
    levels of child poverty in Scotland.

  13. Second Independent Review
    Rhiannon Sims
    Publication date:
    September 2016

    CAS has responded to the call for evidence to inform the second independent review of Personal Independence Payment.

    Despite improvements having been made to waiting times and other aspects of benefit delivery, fundamental problems remain with respect to the design of Personal Independence Payment (PIP), specifically around assessments, medical evidence, length of awards, accuracy of decision making and mandatory reconsideration.

    These are all issues that CAS raised in our response to the first independent review, and it is now crucial that solutions to these issues are found before more people experience similar problems as they undergo the transition from DLA to PIP.

  14. Burial and cremation charges in Scotland 2016
    Fraser Sutherland
    Publication date:
    September 2016

    The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.

  15. Improving information and signposting for users and managers of private water supplies
    Gail Walker
    Publication date:
    September 2016

    The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

    The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

    Many thanks and we look forward to hearing from you.

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  16. Issues affecting flooded consumers and ability to access affordable insurance
    Fraser Sutherland
    Publication date:
    September 2016

    CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.

  17. The poverty premium in energy, telecommunications and finance in Scotland
    Patrick Hogan
    Publication date:
    August 2016

    As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.

  18. Claire Williams
    Publication date:
    August 2016

    The report provides information about the support provided by ASAP advisers over the period October 15 - June 16.  We supported over 1,900 people with more than 8,900 new and repeat issues.       

  19. Publication date:
    August 2016

    The final report by Deloitte about the governance review conducted in 2016.

  20. Publication date:
    August 2016

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