A briefing of what we need to see on public debt in Party manifestos for the upcoming Scottish election.

CAS responded to the Scottish Civil Justice Council’s Call for Evidence on Group Procedure

A response to a Ofgem consultation from Citizens Advice Scotland, January 2026.

Key Points

• Energy debt is out of control across Scotland, and the key driver is high costs
• Measures to address the crisis of energy debt need to be focused on the urgent introduction of a new social tariff and a more comprehensive, robust debt write off scheme
• Citizens Advice Scotland does not support the proposals for tackling debt in the home-move process. Our evidence shows that these measures are likely to be ineffectual and unworkable, with a significant risk of harm, particularly for people in vulnerable situations
• The proposals for changes to the home-moves process would put people at risk of disconnection, with harmful consequences for physical, mental and financial wellbeing
• Trust between people and energy suppliers needs to be rebuilt through communication from suppliers that is accurate, accessible and empathetic, plus proactive measures to alleviate the pressure on those worst affected, rather than through punitive actions.

Response from Citizens Advice Scotland

1 April 2025 – 30 September 2025

An evidence and insight briefing from Citizens Advice Scotland

CAS strategy 2025 - 2030