Our Good Practice Guidance aims to set out baseline principles on the minimum standards someone experiencing mental health and debt should be able to expect from a creditor.

This is the second installment of our quarterly briefing showcasing our evidence and insight into energy - the issues that are causing people in Scotland harm and the solutions needed to address these.

This winter

• Almost one in every five people who walked through our doors received energy advice.
• We’ve supported more than 9,000 people across Scotland with their energy needs.
• People seeking advice from our network had an average energy debt of £2,500 – an 8% increase from last year. The average energy debt in rural Scotland is more than £3,100.
• Two in every five people (40%) who asked for energy advice needed other support, with more than half (55%) requiring advice on social security.

Read our Energy Brief below to find out more.

The slidedeck for foreCASt episode 2 covering our insight into money and debt issues.

The slidedeck for foreCASt episode 1 covering our network's data.

A document covering the benefits of working for CAS.

CAS is pleased to respond to this call for evidence on health assessments. 

Citizens Advice Scotland has responded to Ofgem's consultation on a debt relief scheme.

Social security continues to represent half of the advice work being undertaken by the Citizen's Advice network in Scotland.

The Scottish Campaign on the Right to Social Security (ScoRSS), a diverse coalition of organisations including CAS that seek to advance a social security system that supports everyone to thrive not merely survive, has submitted it's priorities for the Scottish Budget during financial year 2025-2026.