Bureau social policy coordinators use information from problems brought to the bureau by clients to help bring about real change.
Bureaux do this to meet the second aim of the Citizens Advice Bureau service in Scotland: to influence social policy, both locally and nationally.
This is a flexible role, which can sometimes be partly carried out away from the bureau and outside their opening hours. It can involve:
- Completing and collating evidence forms that record information about the problems
- Keeping in touch with the Social Policy team at Citizens Advice Scotland
- Identifying and raising issues in the bureau and at meetings
- Training staff and volunteers in spotting particular issues and completing evidence forms
- Undertaking local campaigns
- Media campaigning and liaising with other bureaux and agencies to provide a voice for clients
You can find out more by downloading a leaflet on social policy volunteering here.