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Cashing in

A report about how people affected by the recession are being targeted by firms offering to help them find a loan. 

Desperate times, desperate consumers

Citizens Advice Bureau evidence on the consumer problems caused or exacerbated by the recession

Debt advice in Scotland

Report showing a snapshot of Scottish citizens advice bureaux debt work in 2010/11.

Debt (mis)management

A short report from Citizens Advice Scotland detailing recent case evidence on debt management companies from Scottish citizens advice bureaux.

Crimes of persuasion

A report on the impact of scams on the most vulnerable in society. 

Free Delivery*

This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.

Big Energy Week summary report

In January 2012 CAS coordinated a national campaign event called Big Energy Week. The aim was to encourage Scottish consumers to check their energy tariffs and their entitlement to free insulation and assistance with their energy bills.

Fair Employment

The recession has a created a situation in which poor employment practices are more common. Based on case evidence from citizens advice bureaux, which shows numerous examples of poor employer behaviour, this report argues that it is in the interests of both employees and good employers that a Fair Employment Commission be establised to help enforce employment rights and responsibilities.

Drowning in Debt: low income

A briefing paper looking at the experience of people on a low income who are in debt. 

Drowning in Debt: creditor behaviour

Drowning in Debt briefing sheet which focuses on creditor behaviour.


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