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Rooting out the Rogues

Evidence report exploring why vulnerable workers and good employers need a ‘fair employment commission’.

Restricted Access - the Debt Arrangement Scheme

Research report which details the effect of changes to the Debt Arrangement Scheme (DAS) on bureau clients.

Growing Old Together

Evidence report which looks at the impact of debt on older CAB clients.

Continental Drift

Evidence report looking at the advice and information needs of clients from A8 countries. A8 countries are Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia and Slovenia.

The research findings are intended to help Citizens Advice Scotland (CAS) better understand the interface between this new client group and the capacity and ability of bureaux to deal with their needs. The research will contribute to the evidence base on new migrants in Scotland and inform CAS’s policy recommendations.

Drowning in Debt evidence report

A report based on research amongst Scottish citizens advice bureau (CAB) debt clients in 2008.

Unfit for Purpose

A report on how problems with Employment and Support Allowance (ESA) are affecting CAB clients. Many people with serious health problems are being found fit for work.

Fully Charged

Research report which looks at the continuing effects of unfair and disproportionate overdraft charges on vulnerable and low income clients.

The recession has left Scots more exposed than ever to disproportionate and unfair overdraft charges from their banks. For our clients they are unfair – they are disproportionate to the level of infringement, they penalise low income customers for being poor, and trap many in a cycle of debt for an overdraft that can be as little as a penny.

Commission e-learning

CAS has partnered with a range of Scottish and UK organisations to produce high quality e-learning materials. If you do not have the skills and resources to develop your own e-learning in support of advice work, we may be able to help.

Patient Advice and Support Service

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families in their dealings with the NHS. The service

  • can provide information, advice and support for anyone who wants to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
  • help people to understand their rights and responsibilities as a patient. 
  • works with the NHS in Scotland to improve healthcare provision - work that can be done because of the feedback that is provided

Kinship Care

All across Scotland, thousands of people care for children because their natural parents are unable to do so. These are often grandparents, aunts and uncles but can also be family friends. People who look after children in these kinds of circumstances are often known as ‘Kinship Carers’.


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