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Commission e-learning

CAS has partnered with a range of Scottish and UK organisations to produce high quality e-learning materials. If you do not have the skills and resources to develop your own e-learning in support of advice work, we may be able to help.

Patient Advice and Support Service

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families in their dealings with the NHS. The service

  • can provide information, advice and support for anyone who wants to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
  • help people to understand their rights and responsibilities as a patient. 
  • works with the NHS in Scotland to improve healthcare provision - work that can be done because of the feedback that is provided

Kinship Care

All across Scotland, thousands of people care for children because their natural parents are unable to do so. These are often grandparents, aunts and uncles but can also be family friends. People who look after children in these kinds of circumstances are often known as ‘Kinship Carers’.

Armed Services Advice Project

The Armed Services Advice Project (ASAP) provides dedicated information, advice and support to members of the Armed Forces community in Scotland.

Working with parliament

We use the parliamentary process, both in Westminster and Holyrood, to present our policy evidence to politicians.  Our aim is to effect change that will benefit not just CAB clients but Scotland's citizens as a whole.

CAS briefing for the Work Capability Assessment debate

A briefing to Scottish MPs for the Westminster Hall Debate on the ESA Work Capability Assessment, 1st February 2011.

CAS briefing on Welfare Reform Bill as amended in House of Lords

A briefing to Scottish MPs on the seven amendments to the Welfare Reform Bill brought forward and passed by the House of Lords prior to the Westminster debate on the 1st February 2012. The briefing looks at the negative impact of the bill on the people, society and economy of Scotland, and discusses ways in which the proposed amendments would decrease these impacts.

Work for change

Fundamental to the work of the Scottish CAB Service is a commitment to using the combined experiences of our clients - Scotland's citizens - to improve laws, rules, policies and procedures and prevent problems currently being experienced from recurring in the future.  

The CAS Social Policy team produce a range of highly regarded publications.  These clearly describe the problems that people bring to their local CAB, and also make recommendations for how to fix these problems at source.

Produce and promote public information

The Information Team at Citizens Advice Scotland regularly work with other organisations on public information materials. The type of work CAS can do ranges from checking material - and in particular checking material produce by non-Scottish based organisations for accuracy in Scotland - to working in close partnership to research and write new material.

Scottish Citizens Advice Bureau values and principles

The Scottish Citizens Advice Bureau Service is guided by 12 principles:


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