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Welfare Benefits Officer (full time, fixed term) Falkirk Citizens Advice Bureau

Job Details

Job title
Welfare Benefits Officer
Closing date
Friday 7 May 2021
Week commencing 17th May 2021 (Please note that interviews will be carried out by video conference)
Falkirk Citizens Advice Bureau
Hours per week
Type of contract
Fixed Term to 31 March 2022
£24,388 per annum

More about the job

About the job

Falkirk Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

We require an experienced Welfare Benefits Officer to:

  • provide information and advice on all aspects of Welfare Benefits,
  • assist with the completion of Welfare Benefits forms, and
  • challenge benefits decisions by means of Mandatory Reconsideration and Appeal, including representing at benefit tribunal.

As part of a multi-skilled team, the successful candidate will contribute to the provision of a quality advice service to clients and will have the ability to provide support and assistance and benefits training to a team of volunteer advisers.

This role will involve advising clients at outreach venues and home visits, when covid restrictions allow.

Employee benefits

Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution.

How to apply

To apply for this role, please complete the attached application form and send it to by close of business on Friday 7th May 2021. In order for your application to be considered, please ensure you have completed all sections of the form. Please do not attach your CV as this will be disregarded.

In order to minimise potential exposure to Covid-19 we can only accept applications sent by email. Please do not send paper copies of the application form.

If you wish further details and/or an informal chat about the post, please contact Ann Taylor, Service Manager by telephone at 01324 617899 or by email at  

Please note that the post is subject to the disclosure of criminal history information.

Equality & diversity monitoring

To help Falkirk Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Falkirk Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Falkirk Citizens Advice Bureau Ltd. is a Company limited by guarantee SC148330, and is recognised as a charity SC006183. Falkirk Citizens Advice Bureau is also authorised and regulated by the Financial Conduct Authority FRN617457 and we are also registered with the Information Commissioner's Office Z6911436

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