More about the job
Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland.
Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2017/18 the Citizens Advice Service in Scotland helped over 295,100 clients in Scotland deal with over one million issues overall.
Citizens Advice Bureaux need to be able to ensure that all advisers and other staff are given high quality training and support to develop and maintain competence in their role. Training is provided as a partnership between bureaux and Citizens Advice Scotland.
We are currently looking for a Training Officer (Learning Technologist and Designer) to join the training team to provide a range of learning opportunities that support Citizens Advice Bureaux to meet Citizens Advice Scotland and external quality standards for advice work.
The successful candidate will have proven effective face-to-face training and instructional design skills. You will also have a great ability to produce learning material in a range of formats including elearning and authoring software.
For more information, please refer to the Application Pack which can be downloaded using the links below.
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS benefits document in the application pack at the bottom of this page.
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: firstname.lastname@example.org
In addition, we ask you to provide a written statement with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
Equality & diversity monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: email@example.com
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)