Job Details
More about the job
Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.
The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.
Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
Our Network mission:
- We help people navigate systems and access their rights
- We build resilience in local communities
- We support the realisation of human rights
- We help change policies and practices to ensure they work for people
About the job
The Strategy, Governance, Performance and Risk Unit within Citizens Advice Scotland supports the implementation of our strategy and supports the organisation and wider network on a journey of continuous improvement focused on delivering outcomes for the people of Scotland.
The Strategy, Governance, Performance and Risk Officers will work with the Head of the Unit to put in place performance and risk management frameworks to support delivery of the strategy. The successful candidate will have significant experience of working in strategy development and implementation; planning and performance management; risk management or supporting good governance in the voluntary sector. You will also be prepared to learn and develop your experience across other areas. You will be responsible for ensuring that managers working across the organisation have the information and tools they need to track progress and better understand the impact our organisation is having, so that we can celebrate our successes but also manage risks and adjust our approach to delivery where necessary. You will also play an important role in supporting reporting to our Board, governance committees and funders to ensure that the organisation is accountable, and this will include making sure that our governance structures run smoothly. You should demonstrate CAS’s values of person-centred, empowering, supportive, inclusive and collaborative and in doing so you will help to build a supportive and empowering culture where performance management and risk tools are used to help CAS staff to do their jobs well, celebrate successes and drive continuous improvement.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
Equality & diversity monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
