Session Supervisor/Quality Assurance Worker (Part-time) - Nairn Citizens Advice Bureau

Working in our new, bright, warm and purpose-built office you will be joining us at an exciting time.  Supported by friendly folk, Nairn CAB offers flexible working and is looking for an enthusiastic person, who wants to make a difference to their community.

In co-operation with other bureau staff, the Session Supervisor/Quality Assurance worker will be responsible for the support and supervision of advisers and for ensuring that the quality of the advice that they deliver meets bureau standards.

Responsibilities include:

• Ensuring the quality of generalist services delivered to clients within the bureau and the wider Nairnshire community
• Providing advisers with appropriate supervision, support and feedback to continuously improve the quality of advice and information supplied to clients
• Liaising with specialist advisers to ensure that an integrated service is provided to clients
• Ensuring that case records are accurately and fully entered in to CASTLE in accordance with CAS quality of advice guidelines and procedures – this includes following the case checking procedure
• Ensuring there are sufficient advisers to provide a service on a day-to-day basis
• With other staff, participation in the CAS peer review process
• Undertaking other administrative tasks when delegated by Bureau Manager

Volunteers are the lifeblood of the CAB service and we are seeking someone who can help us to support and supervise our volunteers and other advisors. You must have experience of supporting advice sessions, or a willingness to learn in this fast paced office environment, advice giving and have excellent oral and written communication skills.  Extensive training will be provided. 

Good organisational and IT skills are essential. 

For a full Job Description, please use the link at the bottom of this page.