Session Supervisor: Quality Assurance (Full time, Permanent), Dundee Citizens Advice Bureau

The prime function of all paid posts in the bureau is to support the organisation’s volunteer based generalist advice and representation service and to contribute to national and local social policy development activities.

We are looking for an enthusiastic and conscientious individual who wants to be part of a nationally accredited information and advice service.

Enthusiasm, strong social awareness, good communication skills and the ability to supervise a team of volunteers are prerequisites for this demanding position. Good organisational skills and an eye for details are essential. Experience in advice work would be advantageous.

This post specifically exists to supervise and ensure the delivery of a high quality generalist advice service within Dundee Citizens Advice Bureau. It will involve supporting a team of volunteer advisors who deliver the service and checking the quality of their work and ensuring this complies with Scottish National Standards and the CAS membership criteria.  This post also supports the learning and development of a high quality service by providing formal training to volunteers as and when required.