More about the job
Citizens Advice and Rights Fife (CARF) is an independent and innovative advice organisation providing holistic advice and support to local people. Our service continues to grow and expand, and we are now excited to recruit a Service Delivery Manager to develop and lead our service delivery team.
Working as a member of the management team, the Service Delivery Manager will lead the delivery of CARF’s projects, general advice, money advice and representation services across Fife. As a key contributor to the success of CARF’s strategic management, the post holder will shape services to ensure the advice needs of the local community are recognised and expectations exceeded.
The successful candidate will be a highly credible and experienced manager with the ability to focus on both the strategic and operational needs of the organisation. People-centric and client-focused, you will have the skills and knowledge to lead your team to deliver effective outcomes; you will also have demonstrable experience of promoting a culture of continuous improvement to drive quality and performance in line with the standards of excellence expected at CARF.
You’ll have excellent written, oral and IT skills as well as a high level of numeracy to enable the capture, collation and analysis of statistical information to inform strategy and delivery. Flexible, resilient and creative, the successful candidate will demonstrate a transformative approach to service delivery and a commitment to CARF’s vision and val