Service Co-ordinator - Hamilton Citizens Advice Bureau

You will join our busy lay representation service providing the team with administrative support and co-ordination to ensure an effective and efficient service is provided for local citizens.

We have been delivering high quality advice and representation for 15 years and aim to provide a free, confidential and empathetic service for anybody who is facing eviction from their home or court action for debt. We work closely with a range of partners locally. The successful candidate will be critical in ensuring we maintain the highest standard of service for the public and our partners.

You will provide day-to-day co-ordination and support for the team. This includes handling telephone calls from the public and partners, dealing with mail, referral systems and inputting information into our case management and monitoring database systems. This is a busy public facing office so you will need to be well organised, have excellent communication and interpersonal skills and the ability to deal with challenging situations. You will be numerate and literate with excellent IT skills and be comfortable working within our principles and values.

Full induction, training and support will be provided.