Senior Project Manager (National Projects) - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Working with senior colleagues in the National Projects team you will have direct responsibility and accountability for the delivery of assigned projects and for supporting and coordinating existing national services. You will lead on the development, implementation, and management of a series of service projects designed to enable a range of national specialist services to provide advice to the Citizens of Scotland. You will need to be able to support all projects from inception through to the successful operation and maintenance of the service and where applicable exit and close out. 

This is an exciting time to join us where you have the opportunity to make a difference.  Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times. As a line manager you will be required to identify and manage the resources required, plan the work to realise the expected benefits as well as manage the project teams’ dependencies, workloads, and schedules. The role will manage the execution of work to help deliver a consistent and effective service, whilst taking responsibility for managing change and risks at the Programme level through proactive performance monitoring, continuous improvement, contingency planning, and formulating exit strategy processes. 

You will need to maintain an oversight of co-ordination across the active projects’ portfolio and be available to support and direct each team with project planning and management; including but not limited to governance and controls, communication and engagement, performance, and risk management.

We are flexible about your professional background and open minded about your career to date. You will need to be able to lead on project services delivery and engage with multiple stakeholders both internally and externally. You will be a compassionate manager with the ability to understand the challenges and opportunities that working within a membership organisation brings. You may well have experience of working in a charity, housing association or the broader public sector, though applicants from all sectors are welcome. You will have to be able to demonstrate the desire to put the people who matter most, our clients, at the heart of every decision.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. 

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh/Glasgow office.  Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022.  CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

 Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

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