Roxburgh & Berwickshire Citizens Advice Bureau - Generalist Adviser

Roxburgh & Berwickshire Citizens Advice Bureau is based in the Scottish Borders, is an independent and innovative advice organisation providing holistic advice and support to local people. We work with Central Borders and Peebles and District CAB as a Consortium to provide advice and support to people across the whole of the Scottish Borders.

This role is designed to help individuals across Roxburgh & Berwickshire during on-going times of stress and uncertainty by offering timely, effective, and targeted advice and support to create a lasting positive impact. We will do this by offering a generalist support service which will assess client need at the earliest opportunity, deliver effective advice, and support and maintain comprehensive case records.

Generalist advice is important to people who are looking for reassurance and advice about their issues but are unsure or unable to move forward by themselves. This service provides a brief intervention and aims to sort client priorities, based on their needs, and support them to act. Due to the complexity of many of our clients’ needs and issues, provision of generalist advice is imperative to ensure our clients are properly and timeously dealt with and facilitates the flow across our casework services.

The type of issues that the Generalist Adviser would help advise and direct on include Benefits, Income maximisation, Budgeting, Money & Debt, Housing, Relationship, Employment and Legal.