Representation/Support Worker (Fixed Term, Full time), Glasgow Greater Pollok Citizens Advice Bureau

Greater Pollok Citizens Advice Bureau is seeking a highly motivated and enthusiastic individual to join the existing team in delivering a high quality advice and representation service to the residents of Glasgow South West.

The successful candidate will:

¨     Have excellent organisational skills, excellent communication skills, and the ability to work well under pressure, prioritise workloads and motivate others.

¨     Have a good understanding of current Welfare rights issues and legislation as well as at least two years experience of preparing and representing at Unified Appeal Hearings.

¨     Have some experience of dealing with employment issues including running a case.

¨     Have experience of supervising volunteers or staff preferably in a paid capacity.

¨     Be able to work on their own initiative and provide ongoing support to voluntary staff.  

¨     Possess the ability to learn new skills and to follow existing policies and procedures to a high level.

¨     Possess  very good IT skills – especially word-processing, and database entry and the ability to produce regular reports using computer graphics.