Receptionist/Administrator (Permanent), Glasgow North West Citizens Advice Service

Glasgow North West Citizens Advice seeks a talented Receptionist/Administrator.  This is a new role and the successful candidate will be joining a fantastic, dedicated team during what is an exciting period for our charity, as we will be officially opening doors to our new premises from Monday 5th February 2018.

The candidate must demonstrate in the attached application form that he/she has the right experience (preferably one year at least in a similar role in a fast-paced environment), and be a strong, confident communicator with excellent customer service skills and a positive, helpful, ‘can-do’ attitude.  Our service currently operates complementary appointment and drop-in systems, which our local communities in North West Glasgow utilise and which is always in high demand.

Duties include but are not restricted to the following:

• Serve the general public, as well as our volunteers and visitors, by greeting, welcoming, directing and announcing them appropriately.
• Logging details of all service-user footfall onto our case management system.
• Maintain security by following procedures and controlling access (monitor a logbook system for all visitors and volunteers).
• Answer, screen and field any incoming calls appropriately.
• Manage general Bureau email inboxes and action accordingly.
• Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing etc.
• Maintain inventory of office stationery;
• Issuing expenses payments of petty cash to volunteers.
• Any other duties deemed appropriate to the role as and when required.