You are here

Pension Wise Assistant Service Delivery Manager - Citizens Advice Scotland

Job Details

Job title
Pension Wise Assistant Service Delivery Manager
Closing date
Tuesday 14 August 2018
w/c 20 August 2018
Hours per week
Type of contract
Fixed term
circa £23,000 - £25,000 (commensurate with experience)

More about the job

About the job

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

Pension Wise is the Government's free, impartial retirement guidance service that's open to anyone aged 50 or over who is seeking information about how they can turn their pension fund into a retirement income.  Citizens Advice Scotland are one of the key delivery partners of the Pension Wise service, responsible for co-ordinating delivery of the service in Scotland, which is available through selected Citizens Advice Bureau.

We are currently recruiting for the post of Pension Wise Assistant Service Delivery Manager, on a fixed term basis until March 2021 (subject to funding).

This is a new role which has come about as a result of a recent expansion to the service, and will provide support for the Pension Wise Service Delivery Manager. 

The post-holder will have a particularly important role in the planning and implementation of service improvement, promotion and change initiatives, as well as analysis and reporting of scheme data. 

The successful candidate should have previous experience of supporting project co-ordination on a national scale and be able to demonstrate the associated skills and experience to ensure success.   Whilst this role provides support to the Service Delivery Manager, you should also be able to work with autonomy and plan and initiate your own workload.  You will have excellent communication and relationship building skills, as one of the key functions of this post will be liaising with key stakeholders including Pension Wise bureaux, other delivery partners, DWP and FCA.

Potential candidates should be aware that this role will require significant travel within Scotland and the UK.

CAS Benefits

CAS offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with an 8% employer contribution. We have a flexi-time scheme which enables our staff to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS Benefits document in the application pack at the bottom of this page. 

For more information, please refer to the Job Description and Person Specification which can be downloaded using the links below.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, please refer to the Job Description and provide a written statement that addresses how you meet the requirements of the role as detailed in the job specification. In the written statement, please provide examples which demonstrate how you meet the requirements. 

Closing date:  Tuesday 14 August 2018, 5pm

Interviews:    w/c 20 August 2018

Privacy Notice for job applicants

We take your privacy seriously and any personal information you share will be used solely for processing your application. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our privacy notice for job applicants, which can be downloaded below.

Equality & Diversity Monitoring

To help CAS monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:


About the employer

Citizens Advice Scotland is an Equal Opportunity Employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637).