Patient Adviser (PASS, Patient Advice and Support Service) - Moray Citizens Advice Bureau

Moray Citizens Advice Bureau, based in Elgin provides free, independent and impartial information and advice to the people of Moray. We deliver a holistic service offering generalist advice on a range of topics including Benefits, Housing, Employment, Consumer, Utilities, Debt, Family and Personal. Enhancing our generalist service, we have specialist advisers focusing on more complex issues requiring representation and support. We also operate an Outreach service in the rural areas of Moray.

We are currently recruiting for the post of Patient Adviser and are looking for a self-motivated individual to provide support to clients to give feedback, comments, raise concerns or make complaints about NHS care and / or treatment in Scotland. The Patient Adviser will also help deliver services provided throughout Scotland via the PASS national telephone helpline, by email and webchat.

The Patient Rights (Scotland) Act 2011 created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities.

The Patient Adviser will support bureaux volunteers and liaise with external organisations, provide performance and monitoring reports, assist with marketing and promoting the service.

The post is subject to a Basic Disclosure Check.