More about the job
An exciting opportunity has arisen to join our expanding team of around 23 paid and 20 volunteer staff to further develop services across the Forth Valley region, based at Clackmannanshire Citizens Advice Bureau. We are seeking an additional member of staff to join our expanding team. Last year the bureau celebrated 50 years’ service to the community with a visit from HRH The Princess Royal, a real highlight. During these years we have provided free advice to residents of Clackmannanshire on over 19,000 issues in the last 12 months. We have recently been accredited at Type III by Scottish National Standards for advice providers for Housing, Debt and Benefits.
We are looking for a self starting motivated individual to provide advice, assistance and representation for clients with concerns and complaints about NHS Forth Valley. The Patient Adviser will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via the national PASS website.
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities.
The Patient Adviser will work with the Citizens Advice Bureaux in the local health board area. The Patient Adviser will provide advice and information to clients who wish to give feedback or comments, or raise concerns or complaints. The Patient Adviser will support bureaux volunteers and liaise with external organisations, produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
(Please note we are also advertising for the post of Mental Health Outreach Adviser and consideration will be given to one person undertaking both rolls depending on applications).