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Operations Manager - Citizens Advice Scotland

Job Details

Job title
Operations Manager
Closing date
Thursday 5 May 2022
*Edinburgh or Glasgow office with options for blended working
Hours per week
35 hours per week
Type of contract
£33,990 - £36,000 per annum, commensurate with experience + benefits

More about the job

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

CAS are looking for Can-do manager to help implement the new strategic projects around our public advice website, national debt projects and facilitate delivery of our emerging digital no code project solution, all seeking to deliver increased outcomes for citizens and member Bureaux.

This role is key to helping ensure that operational support we give to members around advice in physical and digital spaces across generalist and specialist advice works well and that our staff and volunteers have everything they need to continue to work and give advice in new hybrid settings and manage demand for services across personal and digital channels.

We are looking for someone with a hands-on attitude, is a good manager of people, who is extremely organised and has good ICT and project management skills. They will also need the ability to work independently and alongside others and need to be comfortable with technology and uncertainty as we trial new ways of supporting our members through technology. Experience in content management would be desirable but not essential.

This is a permanent post and in the first year the postholder will focus on the roll out of some of the Nocode solutions emerging from our recent Civtech® challenge. The role will work to with the Head of Operations, taking on areas of responsibility as they arise and plans develop and will manage our specialist debt consultancy and digital content teams.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. 

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


*This role can be based in either our Edinburgh or our Glasgow office.  As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office.  This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice.  Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially.  Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.


How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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