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Network Services Officer - Citizens Advice Scotland

Job Details

Job title
Network Services Officer
Closing date
Monday 13 June 2022
North of Scotland - Office based with options for hybrid working*
Hours per week
35 hours per week
Type of contract
£28,505 - £30,750 per annum, commensurate with experience + benefits

More about the job

About the job

 This is re-advertisement, previous applicants need not apply.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Essentially, our network services team helps CABs across all Scottish communities to help themselves, being inspired by their actions, supporting them, and offering them guidance and opportunities for initiating social change and making improvements to their own communities through their services.

Network Service Officers act as a bridge between CABs and CAS. They also provide vital assistance in the distribution of key messages, the implementation of project co-design and production with CABs and monitoring the progress of the CABs.

Basically, we help CABs to build better lives in communities. You’ll firstly be responsible for understanding the issues affecting CABs, assessing the situation and devising ways for supporting their work. Then it’s all about discussing how and where these CAB needs and aspirations can be met, devising strategies, considering budgetary restrictions, and then working with a range of different organisations to prepare and implement projects across our network.

This postholder will have responsibility for a portfolio of CABs across Aberdeen, Aberdeenshire, Highlands, and Moray, working closely with CABs to strengthen governance and management structures. You will work within our Network Services Team, reporting to Head of Network Services.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022.  CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.


Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.


How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current by CV to: 13 June 2022, 10am


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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