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Multi Digital Adviser (Full time, Fixed Term), Dundee Citizens Advice Bureau

Job Details

Job title
Multi Digital Adviser
Closing date
Friday 14 February 2020
Wednesday 19 February 2020
Hours per week
Type of contract
Fixed term
£22,300 - £24,468 per annum (commensurate with experience)

More about the job

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Multi Digital Adviser. In this role you will help ensure our clients get the support they need face to face, by telephone and webchat in locations throughout Dundee.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills.  We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

How to apply

An application pack can be downloaded from the links below or please contact Lucy Marshall at  Please note that the post is subject to the disclosure of criminal history information.

About the employer

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Application pack