Multi-Channel CAB Adviser (Universal Credit Help to Claim and Money Talks Team) - Inverness Badenoch and Strathspey Citizens Advice Bureau

Inverness Badenoch and Strathspey Citizens Advice Bureau is an independent charity which provides holistic advice, information and support to members of the public.  Our services are free, impartial, non-judgemental, confidential and independent.

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects.  In this role you will use telephony, webchat, email as well as interacting with local clients to ensure they get the advice, information and support needed. 

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and be well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential.  Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.