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Multi-Channel CAB Adviser (Universal Credit Help to Claim and Money Talks Team) - Inverness Badenoch and Strathspey Citizens Advice Bureau

Job Details

Job title
Multi-Channel CAB Adviser
Closing date
Wednesday 20 October 2021
Week commencing 25 October 2021
Hours per week
1 x 35 hours per week post – job share may be considered
Type of contract
Fixed-Term till end of March 2022 (possibility of extension subject to funding)
£20,940 per annum

More about the job

About the job

Inverness Badenoch and Strathspey Citizens Advice Bureau is an independent charity which provides holistic advice, information and support to members of the public.  Our services are free, impartial, non-judgemental, confidential and independent.

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects.  In this role you will use telephony, webchat, email as well as interacting with local clients to ensure they get the advice, information and support needed. 

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and be well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential.  Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

How to apply

An application form and other information can be downloaded using the links at the bottom of this page.

Applications must be received by 12 noon on Wednesday 20 October 2021.

For further details and information, please email:

About the employer

Charity No. SCO 03951