More about the job
Peebles and District Citizens Advice Bureau is currently recruiting for a Money Talk Team Helpline Adviser. The Money Talk Team project aims to improve accessibility to financial inclusion and income maximisation advice for vulnerable families and older people. The successful candidate will play a key role in the delivery of an innovative multi-channel Money Talk Team service within the Citizens Advice Bureaux network in Scotland. The Money Talk Team Helpline Adviser is the first point of contact for clients accessing the service through a dedicated national telephone helpline.
The project delivers an income maximisation service tailored to suit the needs of the client. The helpline adviser will gather information and provide a holistic diagnosis of the client’s needs, helping to support the client to maximise their income and identify whether they are able to self-help. If appropriate, the helpline adviser will then refer on to a specialist adviser or to the client’s local CAB for a face-to-face appointment or to another appropriate agency. On-site support and training will be provided by the Citizens Advice Bureau.
This is initially a fixed term post until 30 September 2020, with possible extension (depending on funding).
We offer excellent terms and conditions, including a total of 35 days (pro rata) annual leave (including public holidays) and a NEST Government Pension Scheme.
Please download an application pack from the links below or email firstname.lastname@example.org or telephone 01721 729648 for an application pack