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Money Adviser (2 posts) - Citizens Advice and Rights Fife

Job Details

Job title
Money Adviser
Closing date
Friday 4 February 2022
Monday 14 February 2022 by Zoom or in person at Craig Mitchell House, Flemington Road, Glenrothes, KY7 5QF (dependent on Scottish Government guidelines).
Base is Craig Mitchell House, Flemington Road, Glenrothes (Blended homeworking due to Covid)
Hours per week
Type of contract
AP4 Pt 27-30 £27,602 - £30,510

More about the job

About the job

We are excited to announce we are recruiting for 2 Money Adviser positions in our busy Money Advice Unit.

The successful applicant will work as part of an existing team to provide a comprehensive and quality money advice service to clients, including assessing a client’s financial situation and identifying appropriate debt relief mechanisms.  In addition, the post holder will be expected to work alongside other existing services in CARF including frontline services, and other projects, to the benefit of clients.

Experience is not always necessary as extensive internal and external training will be provided.  Some of our staff have joined us from Fife Council, Banking, the Credit Industry and Collection Agencies, as well as other Customer Service related fields such as Call Centres.

The successful candidate may have experience and knowledge of existing money advice legislation and debt relief mechanisms available to clients in Scotland as well as knowledge of income maximisation. 

A clear understanding of the importance of excellence in service delivery is paramount to success in this role, including, but not limited to, adhering to CARF’s internal quality assurance procedures.

Ideal candidates will have excellent written, oral and IT skills with experience in a general or specialist advice giving or customer facing role. The successful candidate will be committed to the aims and principles of the Citizens Advice Bureau and CARF. With the ability to identify personal development opportunities, the successful candidate will be able to work independently as well as part of an established team to deliver CARF’s vision and values.

CARF is a Living Wage Employer with an excellent employee package of holidays and supportive staff policies. 

CARF is a charity and the preferred agency in Fife for holistic advice provision.  The Money Advice team is well established and makes a significant contribution to the wider Money Advice community.

How to apply

If you wish to apply for the role, please download the full application pack from . If you have any questions regarding the role please contact Scott Crooks, Money Advice Co-ordinator on 01592 765414.

About the employer

We are committed to Equal Opportunities and applications are welcome from all communities.

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