Money Advice Helpline Adviser (fixed term) Hamilton Citizens Advice Bureau

This new Project funded by Scottish Legal Aid Board will help to change the way Citizens Advice in South Lanarkshire delivers debt advice by improving access and focusing on the needs of individuals approaching us for help with debt.

The Money Advisers will respond to people contacting our new South Lanarkshire Debt Helpline.  You will provide a holistic diagnosis of the client’s problems, helping to resolve the enquiry if possible and identifying whether the client is able to self-help. You will offer contact by telephone, email, make use of virtual platforms and other tools. You will assess communication and support needs and refer on for face to face appointment, other specialist advice and support. Your aim is to provide the most effective service to suit the needs of the person calling.

A competent adviser, you will be willing to quickly take up the training opportunities to develop your money advice skills and knowledge. You will have excellent communication skills and person centred in the way you work. You will be numerate, and literate with excellent IT skills. Attention to detail and an ability to be flexible and adapt the way you work will be essential.

We anticipate the service will operate for 55 hours per week and the Money Advisers will work on a rota basis to cover the operating hours. This will include evening and weekend working. The remaining hours will be used for staff training, meetings etc. The hours of operation may change to meet the needs of our communities learning from Project monitoring and service users feedback.

This post is funded until 31st March 2023.

Full induction, training and support will be provided.