Money Advice Caseworker (fixed term) - Hamilton Citizens Advice Bureau

This is a new role within HCAB funded by the Scottish Government to provide additional resources to the CAB network to meet the anticipated demand for debt advice in 2021-2022 as a result of the COVID-19 pandemic.

You will join our Money Advice Team which includes the new SL CAB Debt Helpline team and a service co-ordinator providing admin and casework assistance. The team is supervised by the Money Advice Lead Officer.

You will be an experienced money adviser able to undertake Type II money advice casework; provide in-session money advice support to volunteer advisers within our generalist service and take part in quality of advice peer review arrangements;

Competency in working with the social security systems and recent experience of providing money advice to Scottish National Standards competency is essential, along with an enthusiasm and commitment to support the principles of volunteerism.  Strong effective communication skills, the ability to work as part of a team, problem solve and a flexible approach are all essential. HCAB is currently working in a blended way with a mix of office and home based working on a rota basis. To meet local demand we are working towards provision of a 6 day service and ability to work early evenings and Saturday morning on a planned basis is essential.