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Interim Data Strategy Lead - Citizens Advice Scotland

Job Details

Job title
Interim Data Strategy Lead
Closing date
Sunday 1 November 2020
Hours per week
35 hours per week
Type of contract
Fixed term
£43,008 - £48,000 per annum, commensurate with experience

More about the job

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a data rich organisation, we are looking for a Data Strategy Expert to lead Citizens Advice Scotland in creating and developing a data strategy to embed data driven decision making into our day to day work, ensuring that we are able to deliver high quality, solutions focussed advice services that respond to our client’s needs. 

This is an exciting new role working in partnership with the Citizens Advice Scotland executive and senior management community, and the wider Scottish Citizens Advice network.  The main purpose of the role is to:

  • Define, shape and deliver our data strategy and client experience in line with our overarching organisational strategy
  • Transition the new data ways of working into business-as-usual.
  • Ensure optimal value is delivered from the data strategy which underpins our strategy and our service design.
  • Provide creative advice to leadership team – developing data strategic hypothesis with a focus on bringing the strategy to life and ensuring that it is successfully executed.

The successful candidate will be a self-starter with a wealth of data strategy delivery experience, excellent communication and problem-solving skills, and strong interpersonal skills.

This role is offered on a fixed-term contract for 1 year.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially.  Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice.  Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits:

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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