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Information and Coordinating Officer, (full time, fixed term) Airdrie Citizens Advice Bureau

Job Details

Job title
Information and Coordinating Officer
Closing date
Friday 20 July 2018
27th July 2018
Hours per week
Type of contract
Fixed term

More about the job

About the job

Airdrie CAB is looking for a highly motivated person with the drive and enthusiasm to provide coordinate the North Lanarkshire Tribunal Representation Unit funded Aspiring Communities Fund with support from the European Social Fund.  The Tribunal Representation project aims to provide a holistic service and increase the capacity for tribunal representation across North Lanarkshire through provision of direct representation, referrals to other organisations or second tier support to advisers.

The Coordinator will be responsible for triaging referrals for Tribunal representation and building a bank of local knowledge of activities promoting social integration, training, education and employment opportunities. They will be the first point of contact both for clients and other advice agencies or services referring clients to the service. They will be responsible for statistical reporting to the project funders.

The successful candidate will have a successful track record of working with office systems and procedures. They will have excellent teamwork, communication and organisational skills and be computer literate, with the ability to produce detailed statistical reports.

We expect candidates to be self-motivated and results driven and passionate about social justice. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community and have a commitment to voluntarism.

How to apply

Please return your completed pack marked Private and Confidential by post or email to:-


Address:               F.A.O Bureau Manager, Airdrie CAB

                             14 Anderson Street


                             ML6  0AA  

Telephone:           01236 757326

About the employer

Airdrie CAB was formed in 1971 and became a Charitable Company Limited by Guarantee in 1995.  It is a member of the nationally recognised brand of Citizens Advice Bureau (CAB) and has continued to develop in response to the needs of the residents of Airdrie, North Lanarkshire and surrounding areas.  The organisation is a member of the umbrella body Citizens Advice Scotland that provides guidance and support to all Citizens Advice Bureau in Scotland (CAS).  The twin aims of the service are:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives.

Airdrie CAB is well placed to recognise trends and identify particular needs and lack of services for specific groups.   Enquiries are across a wide range of fields, and clients expect high quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters.  The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations

The Bureaux is open Monday to Friday 9.00 until 16.30 with an evening surgery once per week 16.30 to 19.30.  We have a team of 23 core and project staff and in addition we have over 24 volunteers, the bureau provides a free, confidential, independent and impartial service for community residents on a wide range of issues including: 

  • Debt and money
  • Welfare Rights
  • Consumer issues
  • Immigration
  • Employment and workforce problems
  • Housing
  • Relationship and family issues
  • Discrimination
  • Health services
  • Legal rights & responsibilities

Airdrie CAB is a trusted and well respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

It is recognised as a Charity with Office of the Scottish Charity Regulator (SC12238), and operates as a Company Limited by Guarantee (157177) and is registered with Financial Conduct Authority (FRN 617437).

For a full overview of all our services and current work, please visit our website at: