Information and Coordinating Officer (fixed term) - Airdrie Citizens Advice Bureau

Airdrie CAB is looking for a highly motivated person with the drive and enthusiasm to provide support and coordinate the North Lanarkshire Tribunal Representation Unit funded Aspiring Communities Fund with support from the European Social Fund. The Tribunal Representation project aims to provide a holistic service and increase the capacity for tribunal representation across North Lanarkshire through provision of direct representation, referrals to other organisations or second tier support to advisers.

The Coordinator will be responsible for triaging referrals for Tribunal representation and building a bank of local knowledge of activities promoting social integration, training, education and employment opportunities. They will be the first point of contact both for clients and other advice agencies or services referring clients to the service. They will be responsible for statistical reporting to the project funders.

The successful candidate will have a successful track record of working with office systems and procedures. They will have excellent teamwork, communication and organisational skills and be computer literate, with the ability to produce detailed statistical reports.

We expect candidates to be self-motivated and results driven and passionate about social justice. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community and have a commitment to voluntarism.