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Falkirk Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. We are looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the advice and support that they need from the point they make a claim right through to the first payment.
The successful candidate will primarily conduct face-to-face interviews, but will also conduct telephone and web chat interviews as required, to provide support with online forms, gathering required evidence, and assisting the client to verify their identity online.
Due to COVID-19 and the restrictions on face to face contact, this post is currently being carried out by multi-channel delivery and there will be an expectation that the successful post holder will be trained in both face to face and multi-channel delivery to aid resilience during and beyond this challenging period.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, good organisation and proficiency in a range of software tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions whenever they need it and however they choose to access it.
Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave pro-rata and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution.
For an application form and job description, please use the links at the bottom of this page. Completed applications should be sent to: robert.cameron@Falkirkcab.casonline.org.uk by close of business on Friday 4 September 2020. In order for your application to be considered, please ensure you have completed all sections of the form. Please do not attach your CV as this will be disregarded.
In order to minimise potential exposure to Covid-19 we can only accept applications sent by email. Please do not send paper copies of the application form.
If you wish further details and/or an informal chat about the post, please contact Robert Cameron, Multi-Channel Coordinator by telephone at 01324 626070 or by email at robert.cameron@falkirkcab.casonline.org.uk
Please note that the post is subject to the disclosure of criminal history information.
To help Falkirk Citizens Advice Bureau monitor equality and diversity statistics please return the Equality and Diversity Monitoring Form separate from your other application documents by emailing it to: robert.cameron@falkirkcab.casonline.org.uk
Falkirk Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Falkirk Citizens Advice Bureau Ltd. is a Company limited by guarantee SC148330, and is recognised as a charity SC006183. Falkirk Citizens Advice Bureau is also authorised and regulated by the Financial Conduct Authority FRN617457 and we are also registered with the Information Commissioner's Office Z6911436
