Help to Claim Adviser (Universal Credit) - Glasgow North West Citizens Advice Bureau

Job Details

Job title:

Help to Claim Adviser (Universal Credit)

Employer:

GNWCAB - Glasgow North West Citizens Advice Bureau

Closing date:

Friday 27 October 2023

Interviews:

Week commencing 30 October 2023

Location:

Glasgow North West CAB (based in G20) with the option of hybrid/flexible working

Hours per week:

Full-time: 32 hours worked over 4 days with shift patterns from 07:45 to 19:00 hrs

Salary:

£26,237 per annum

More about the job

About the job:

Glasgow North West Citizens Advice Bureau (GNWCAB) based in Maryhill, Glasgow, is an independent and innovative advice organisation providing holistic advice and support to local people.

A Help to Claim Adviser (Universal Credit) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification.

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.

How to apply:

For further information and an application form please use the links at the bottom of this pare or contact Jodie.Niven@gnwcab.org.uk.

Please note that we will not be accepting CVs for this position.

About the employer:

The Glasgow North West Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Charity number: SC005641

Charity name: Glasgow North West Citizens Advice Service Ltd.