More about the job
Bridgeton Citizens Advice Bureau, based in Bridgeton, is an independent and innovative advice organisation providing holistic advice and support to local people.
The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Bridgeton Citizens Advice Bureau will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.
Bridgeton Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity using face-to-face interviews.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
For further details and an application pack, please contact Administrator via email firstname.lastname@example.org or call 0141-551-8989. Please note that the post is subject to the disclosure of criminal history information and the receipt of a satisfactory Basic Disclosure Certificate.
Bridgeton Citizens Advice Bureau offers excellent terms and conditions, including a total of 28 days leave and a pension scheme with an 6% employer contribution. Bridgeton Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please refer to our staff handbook.
Bridgeton Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SC000930
Charity name: Bridgeton Citizen Advice Bureau