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Head of Communications - Citizens Advice Scotland

Job Details

Job title
Head of Communications
Closing date
Wednesday 20 March 2019
Hours per week
Type of contract
Fixed term
£41,756 - £48,000 per annum, commensurate with experience

More about the job

About the job

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland. Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

About the role 

We are currently looking for a dynamic and driven Head of Communications to join our recently redesigned Impact Team. The role is offered on a fixed-term basis until the end of October 2019.

The impact team at Citizens Advice Scotland spans our research, policy development, advocacy, communications and campaigns and seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning

  • Changing policy, practice and law.

As Head of Communications, you will have responsibility for the delivery of communications, public affairs and campaigns activity supporting our social change programme across four areas of work. You will also be accountable for the Citizens Advice Scotland and Citizens Advice Bureaux brand in Scotland, overseeing the development of communications channels and supporting the Scottish Citizens Advice Bureaux network with its communications needs.

You will have significant experience working in communications and public affairs, managing and leading small teams or consultancies. You must be able to demonstrate a strong track record of delivering impactful communications activity and experience of working in a strategic communications role, including experience of strategy development and delivery.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a written statement with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)