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Head of Citizens Advice Standards and Compliance

Job Details

Job title
Head of Citizens Advice Standards and Compliance
Closing date
Wednesday 27 October 2021
To be confirmed
Edinburgh with options for blended working
Hours per week
Type of contract
£43,008 - £48,000 per annum, commensurate with experience + benefits

More about the job

About the job

This is a key role in continuously maintaining and improving the standards of the members of the Scottish Association of Citizens Advice Bureaux (SACAB). As Head of Citizens Advice Standards and Compliance you will be responsible for leading critical areas of work which function to maintain and enhance the network’s longstanding reputation for high quality independent advice.  You will have overarching responsibility for the strategic leadership and oversight of the teams responsible for delivering Quality Assurance and Training for the bureaux network.

The Head of  Citizens Advice Standards and Compliance is responsible for the implementation of deliverables in the Standards Team; defining the strategy of the team, overseeing and guiding delivery of its programme of work in consultation with CAS governance and Senior Leadership Team, establishing internal and external partnerships to guide it.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. 

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizen Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially.  Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.


Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits below.



How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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