Financial Health Check Worker (3 posts) - Falkirk Citizens Advice Bureau

Falkirk Citizens Advice Bureau is currently recruiting 4 Financial Health Check Workers. The new Financial Health Check project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people.  The successful candidates will play a key role in the delivery of an innovative multi-channel financial health check service in the citizens advice bureau network in Scotland.  The Financial Health Check Workers are the first point of contact with clients who access the service through a dedicated helpline by phone. 

They aim to provide the most effective service to suit the needs of the client. By phone they provide a holistic diagnosis of the client’s problems, helping to support the client to maximise their income and identifying whether the client is able to self-help. They refer on to their manager for emergencies or to an appropriate local CAB for a face-to-face appointment in a local bureau or other appropriate agency. On-site support and training will be provided by the Citizens Advice Bureau.

These are initially fixed term posts until 31 March 2018, with possible extension (depending on funding)