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The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
Come and join us at Citizens Advice Scotland…...
Are you an innovative, forward-thinking and decisive strategic policy leader, passionate and driven by making a difference? Could you be our new Director of Impact?
In this inspiring role, your key mission will be to lead on shaping and influencing the external environment in which Citizens Advice Scotland operates, positioning Citizens Advice Scotland as both the leader and authority on citizen and consumer issues.
You will have Lead accountability for the ‘building brand’ and ‘advocacy and influence’ strands of our strategic plan, driving the development of an integrated, cohesive and evidence-based approach which places Citizens Advice Scotland at the heart of citizen and consumer policy. In addition, you will actively contribute to our two bi cross-cutting issues - Net Zero and Human Rights.
To do all this successfully, you’ll have a curious mind-set, an ethos of achievement and ownership and the ability to build successful relationships with our trustees, funders and members. Relationships are key to your success in this role; you will develop and maintain visibility and influence through building and nurturing high level relationships across government departments, advocacy and research policy bodies, continually seeking to bring the network message to bear in a way that has clear outcomes for our citizens and consumers.
This is a vast role with an unashamedly ambitious agenda and so within your extensive toolkit, we will look for you to demonstrate a creative ability to continue to build and lead a high performing policy, communications and advocacy function with a natural ability to bring people along with you.
Your experience of designing and affecting organisational change via collaboration and peer leadership will be convincing, and your track record of achievement in delivering successful outcomes, exemplary. Your ability to operationalise strategy and turn ideas into action will be your super-power.
The successful applicant will see a clear trajectory from the work they lead on to the very real difference that our network makes to people’s lives across Scotland each and every day.
If you feel that we’ve just described you, and you’re excited by this challenge and the prospect of helping people from across Scotland, then we would love to hear from you.
If you’re still undecided, or just need a bit more detail, we’ve included some further information below about our transformation journey and what we deliver as a service as well as the person specification and the key terms and conditions of employment.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
