You are here

Development Officer - Citizens Advice Scotland

Job Details

Job title
Development Officer
Closing date
Monday 25 November 2019
Hours per week
Type of contract
£25,956 - £28,000 per annum, commensurate with experience

More about the job

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

This is a fantastic opportunity for a dynamic, people person to join Citizens Advice Scotland as Development Officer to cover areas in the north of Scotland. This role is offered on a permanent basis.

The Development Officer role is responsible for working with Citizens Advice Bureaux in the North and Citizens Advice Scotland colleagues to develop the service in Scotland locally, regionally and nationally.  Based in Inverness most of your time will be spent out in bureaux working with boards of directors and managers, ensuing they provide a high quality, accessible and well managed service.

With a deep understanding and awareness of the voluntary sector and experience working with Boards, the successful candidate will have significant responsibility for prioritising and scheduling their own work on a day to day basis.  In addition, the successful candidate will have demonstrable experience of managing or developing services and projects. You will have the ability to identify risks, plan strategically, and make sound decisions and recommendations to bureaux with support from the Development Team.  All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders.

Please note that the successful candidate will be required to travel extensively to remote areas and attend meetings outwith normal working hours.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)