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Content Researcher and Writer - Citizens Advice Scotland

Job Details

Job title
Content Researcher and Writer
Closing date
Monday 29 July 2019
Tuesday 6 August 2019
Hours per week
35 hours per week
Type of contract
Fixed term
£25,493 - £27,810 per annum, commensurate with experience

More about the job

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

Citizens Advice Scotland aims to ensure that people can access the advice that they need, where, when and how they want to in order to understand the impact of Brexit on their lives and to manage their circumstances. 

We are currently recruiting for a Content Researcher and Writer to join our Digital Advice Content Team on a fixed term basis for 1 year. The role will focus on updating and maintenance of all relevant advice sections on the Scottish advice pages with service signposting at to highlight services being provided by Citizens Advice Bureaux so that citizens can access the information and advice they need about Brexit. The post holder will liaise with colleagues in Citizens Advice England and Wales in relation to UK wide content development plans ensuring updates as required for Scottish client advice needs.

In addition to this, the post holder will also ensure we make use of Search Engine Optimisation and usability testing on Brexit related content and deliver website reporting focussed on actual utilisation data.

You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability to interpret legislation and ideally an awareness of UX and digital publishing. Experience in policy and law in relation to Brexit would be highly desirable.

For more information, please refer to the Job Pack which can be downloaded using the links below.


Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)