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Bureau Triage Support Assistant (full time, fixed term) - Dundee Citizens Advice Bureau

Job Details

Job title
Bureau Triage Support Assistant
Closing date
Friday 18 June 2021
30th June & 1st July 2021
Hours per week
Type of contract
Fixed-term contract until 31 March 2022 (possible extension if funding secured)
£20,642 - £22,341 per annum (commensurate with experience)

More about the job

About the job

We are looking for a client-focused experienced telephone triage support assistant to join our ever expanding team.  This role is our front line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.

The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills.  You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills.  Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

How to apply

An application pack can be downloaded from the links below, or please contact Lisa Brand at

Please note that the post is subject to the disclosure of criminal history information.

Application pack

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