More about the job
The post of Money & Welfare Rights Adviser is a key post with Parkhead Citizens Advice Bureau funded by the National Lottery Community Fund. We believe strongly in making a difference for our community and our clients. Our aim is to ensure that no one suffers through lack of knowledge of their rights and entitlements and that equally through social policy action we strive to make long lasting changes for everyone.
The post holder will contribute to this through providing money, financial capability and welfare rights information and case work.
- Casework – Assisting clients with benefit claims, housing advice, reviews/MR and appeals and other general advice topics.
- Provide representation for clients at benefit appeal hearings.
- Delivery of Money/Debt advice and financial capability case work
- The ability to provide support, training and supervision to volunteer advisers
- Assist in producing, maintaining and distributing appropriate information materials including online
- Commitment to Social Policy and feedback on issues clients are facing to effect change
- Identify cases where clients need further assistance following benefit appeal (eg further benefit check, appeal to the Upper Tribunal, Judicial Review or court representation for rent arrears) and to make appropriate internal and external referrals for follow-on services where required.
- Keep such records (including the maintenance of a database) as required to enable the service to be monitored and evaluated.
- Talks/training to local groups
- Commitment to their own personal development and training. The post holder will be expected to maintain their knowledge in welfare rights and money advice and related issues in order to meet the competences required by Scottish National Standards for Information and Advice Providers
- Provide regular reports to the Assistant Manager/Manager on activities against targets
- Undertake any other work, consistent with the purpose of the post, as directed by the Assistant Manager/Manager.
Money & Welfare Rights Adviser
We are looking for someone who can demonstrate the following essential attributes:
- Enthusiasm and a can do attitude
- Commitment to the aims and principles of the organisation
- Commitment to the principle of a non-judgemental client driven service
- Proven experience (paid or unpaid) in money, housing and financial capability advice work and ideally experience in representation at benefit appeals. Knowledge and experience in other general advice topics.
- In-depth current knowledge of the benefits system
- Experience of carrying and managing a complex caseload Carry and keep comprehensive records of casework which meet audit requirements of CAS, Scottish National Standards for Information and Advice and relevant funders’ requirements. Keep all records confidential, safe and accessible for future retrieval.
- Ability to work under pressure, on your own initiative, but also to be part of a team
- Commitment to working to the organisation’s policies and procedures
- Excellent organisational, communication and report writing skills
- Good IT skills and a commitment to digital skills
- An ability to deal with clients and other professionals in a sensitive manner
- Commitment to the organisation’s Equal Opportunities Policy
An application pack can be downloaded using the links a the bottom of this page or can be requested by email email@example.com
Closing date has been extended to 16 May 2022.
Parkhead CAB strives to be an equal opportunities employer and welcomes applications from all sections of the community. Please note this post will be subject to a disclosure check.