Assistant Session Supervisor - Shetland Islands Citizens Advice Bureau

There’s never been a more important time to work for the CAB. As food costs rise at an alarming rate and energy bills are sky high, people are struggling to make ends meet and we’re experiencing record-breaking demand for our services. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people find a way forward.

We are seeking someone who is passionate about giving an effective service to those most in need and who is committed to quality improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude. You will also be passionate about supporting our volunteers, contributing to their development, and seeing them thrive. You’ll have excellent communication skills and the ability to supervise and motivate people. You will complement this with strong IT skills.

You will be based in the main CAB office in Lerwick and be part of a team of volunteer and paid staff advisers working together to ensure we provide a high quality, holistic service. This post is funded by Shetland Islands Council to end June 2025 with extension subject to funding.

Full details of the post and the competencies required are set out in the Job Description and Person Specification.

Employee benefits
Shetland Islands Citizens Advice Bureau offers excellent terms and conditions, including a total of 35 days leave (pro rata) and a pension scheme with a 6% employer contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.