Application Support Coordinator - Citizens Advice Scotland

The IT team provides support to Citizens Advice Scotland's employees as well as approximately 2,500 employees and volunteers within the Citizens Advice network. This comprises of operational support and maintenance of the corporate network and data processing infrastructure for Citizens Advice Scotland and Bureaux, including hardware, software, network infrastructure and a variety of databases, most notably the case recording system databases (CASTLE and Servicemail).       

The Application Support Coordinator is responsible to assist and support bureaux in effectively using the case management system (CASTLE) provided by Citizens Advice Scotland.  This is done nationally with bureaux and Citizens Advice Scotland employees to ensure they have the knowledge and support they need.

The successful candidate will have demonstrable experience of providing support to a diverse user base and administering user accounts and lookup changes. You will also have a great ability to follow processes and troubleshoot to resolve incidents and to effectively organise a heavy workload.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.