Administrator - Citizens Advice Scotland

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

Citizens Advice Scotland (CAS) based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland. The Citizen Advice service helps hundreds of thousands of people resolve their problems each year by providing information and advice, and by influencing policymakers. 

We are currently recruiting for an Administrator on a fixed term basis until 30 September 2019.

Citizens Advice Scotland runs a series of national specialist services as projects which provide advice through the Citizens Advice network in Scotland. The Financial Health Check (FHC) Project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people. The administrator will provide general administrative support to the Financial Health Check project, including meeting and event organisation, administration of meetings, maintaining databases and web pages.

You will also provide an efficient administrative support for appointment booking and a high quality and efficient frontline service to clients. You will respond to both telephone enquiries and online booking requests from prospective service users, dealing with them within agreed service levels, and work closely with member bureau to ensure that the availability of appointment slots is visible and up-to-date.

The successful candidate will have excellent communication and organisation skills as well as a great experience of managing a database.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.