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Administrator - Citizens Advice Scotland

Job Details

Job title
Closing date
Sunday 20 January 2019
Hours per week
Type of contract
Fixed term
circa £17,000 per annum

More about the job

About the job

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

Citizens Advice Scotland (CAS) based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland. The Citizen Advice service helps hundreds of thousands of people resolve their problems each year by providing information and advice, and by influencing policymakers. 

We are currently recruiting for an Administrator on a fixed term basis until 30 September 2019.

Citizens Advice Scotland runs a series of national specialist services as projects which provide advice through the Citizens Advice network in Scotland. The Financial Health Check (FHC) Project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people. The administrator will provide general administrative support to the Financial Health Check project, including meeting and event organisation, administration of meetings, maintaining databases and web pages.

You will also provide an efficient administrative support for appointment booking and a high quality and efficient frontline service to clients. You will respond to both telephone enquiries and online booking requests from prospective service users, dealing with them within agreed service levels, and work closely with member bureau to ensure that the availability of appointment slots is visible and up-to-date.

The successful candidate will have excellent communication and organisation skills as well as a great experience of managing a database.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a written statement with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)