Project Evaluation and Design: Literature Review.

To understand and address food insecurity, Citizens Advice Scotland teamed up with The Lines Between to develop a research framework for the Routes Out of Crisis (ROOC) project.

The goal? To explore the barriers people face in seeking support during financial crises and identify effective ways to promote long-term change.

This report shares key findings from the literature review, shedding light on how to improve access and impact for those in need. The ROOC project is ongoing until September 2025.

Download the publication below:

The pilot findings show the approach was successful at meeting individual and immediate needs, providing a dignified response to a crisis situation while enabling access to long term issue resolution:

• Of the 567 clients who completed the client survey, 44% of those who received a card and 71% of those who received a grant reported it gave them more choice.
• Of the 30 clients who completed a follow up survey, 94% reported being satisfied or very satisfied with the service and 100% stated their needs were met at the time.
• In addition to cards and grants, holistic advice gains of over £1.9 million were achieved, resulting in an average gain of £1,259 per client. The return on investment is £7.5 per each £1 of cards and grants.
• 77% of pilot clients were advised on areas other than the pilot, with the highest being benefits (60%) and utilities (50%).

To read the full report, please download the document below: