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Scams Action

Are you worried you’re being scammed online? Have you already fallen victim to an online scam and you’re not sure what to do about it? Maybe you’ve spotted a scam for what it is, but would like to report it to help protect others?

Citizens Advice Scotland runs a dedicated online scams advice service. Online scams are scams that use the internet – for example, social media, emails and websites.

If you think you’re being scammed online or if you’ve already lost money to a scam, get in touch with our Scams Action Service to report the activity and see if there’s any action that can be taken.

Our advisers offer free, confidential, impartial advice. Some people may feel embarrassed about reporting a scam, especially if they have fallen victim to one. However, a scam is a crime. So the more people talking about them, the more awareness we have of what scams are out there, and the easier it is to protect everyone.

The Scams Action Service also undertakes scams prevention work to identify, tackle and raise awareness of online scams.

Get in touch

To report an online scam and seek advice, call our free helpline on 0808 250 5050 or get in touch with us via the webchat option above. Advisers can be contacted via either of these ways from Monday to Friday from 9am to 5pm.

FESTIVE OPENING DATES – The Scams Action helpline will be closed on 27th and 28th December, and again on 3rd January. Out-with those dates, we are open from 9am to 5pm on weekdays. Please note, there may be longer than usual waiting times during the Christmas and New Year period.  For online advice visit

Self-help site

There is more information about how to recognise scams and what to do if you’ve been scammed on our self-help advice site.