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Scams Action

Citizens Advice Scotland is now running a dedicated online scams web-chat service. 

You can report ‘online scams’ to Citizens Advice Scotland  using our dedicated  web-chat service. Online scams are scams that use the internet – for example, social media, emails and websites.

The web-chat gives specialist one-on-one help to people who are worried they’re being scammed, and those who have already lost money.

 It will also undertake scams prevention work to identify, tackle and raise awareness of online scams.

 Some people may feel embarrassed about reporting a scam, or if they have fallen victim to one. But a scam is a crime. So the more people talking about them, and the more awareness we have of what scam are out there, the easier it is to protect everyone.

The services runs Monday to Friday from 9am until 5pm. You can use the web-chat by clicking on the blue box on the right of your screen when it says ‘Chat available’.