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Publications

  1. Energy issues brought to citizens advice bureaux in 2011/12
    Sarah Beattie-Smith
    Publication date:
    January 2013

    This report examines the types of issues on which clients sought advice with regards to their household energy in 2011/12. It also examines the client profile of people seeking help on such issues, thus allowing support to be targeted at the groups where it is most needed.

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  2. Publication date:
    December 2012

    Citizens Advice Scotland's response to the Scottish Court Services consultation on the future of Scotland's Court services.

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  3. How some online retailers are disadvantaging Scottish consumers
    Sarah Beattie-Smith
    Publication date:
    December 2012

    Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published by Citizens Advice Scotland.

    By analysing over 3,000 customer complaints and over 500 online companies, we have uncovered a ‘postcode penalty’ that sees some Scots having to pay an average of nearly £19 extra when buying goods online. The problem does not just affect remote rural and island areas, but postcodes right across Scotland. It hits businesses as well as families.

  4. Keith Dryburgh
    Publication date:
    December 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the changes to Local Housing Allowance which significantly affected 4,400 claimants aged 25 to 35 across Scotland earlier in 2012.

  5. Keith Dryburgh
    Publication date:
    November 2012

    Payday loans are increasingly becoming a significant area of advice need at citizens advice bureaux, particularly amongst younger clients who are in employment. While this form of credit may meet the needs of some customers who experience difficulties accessing mainstream credit, bureaux report that many customers have experienced financial difficulties as a result of poor policies and practices in the industry.

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  6. The financial benefits of advice provision - the example of the Citizens Advice Service in Scotland
    Publication date:
    November 2012

    The Fraser of Allander Institute, on behalf of Citizens Advice Scotland, has published a study on the economic benefits of the Citizens Advice Service in Scotland.

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  7. Jeanette Campbell
    Publication date:
    November 2012

    A response to the Scottish Government's consultation on the Procurement Reform Bill.

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  8. Lauren Wood
    Publication date:
    October 2012

    A briefing sent to MSPs ahead of the Stage 1 Perliamentary debate on the Scottish Civil Justice Council and Criminal Legal Assistance Bill.

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  9. Keith Dryburgh
    Publication date:
    October 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the increasing number of sanctions that have been applied to jobseekers in the past two years and the effects that they have had on claimants.

  10. CAS response to the BIS consultation on the supply of goods, services and digital content
    Publication date:
    October 2012

    The UK Government has consulted on their proposals to simplify consumer protection legislation.  The new Consumer Bill of Rights aims to harmonise European legislation into our own consumer protection laws, as well as simplifying many disparate pieces of current UK legislation.  Here, CAS gives its response to the proposals.

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  11. Consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment
    Social Policy
    Publication date:
    October 2012

    The response of the Scottish Association of Citizens Advice Bureaux to the consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment. 

  12. Sarah Mitchell, Social Policy Volunteer, Perth CAB
    Publication date:
    September 2012

    This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.

  13. Response from Citizens Advice Scotland
    Keith Dryburgh
    Publication date:
    September 2012

     

    CAS welcomes the opportunity to respond to the second Independent Review of the Work Capability Assessment (WCA). Since its inception in the autumn of 2008, ESA has become the most common issue brought to bureaux by clients.

  14. Keith Dryburgh
    Publication date:
    September 2012

    Case evidence from citizens advice bureaux across Scotland illustrates the difficulties people in Scotland are facing as changes to welfare take effect. 

  15. Lauren Wood
    Publication date:
    August 2012

    Citizens Advice Scotland (CAS) welcomes the establishment of a Scottish Civil Justice Council (SCJC) as a body ensuring the effective operation of the civil justice system. 

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  16. Keith Dryburgh
    Publication date:
    August 2012

     CAS' response to the Scottish Parliament in relation to the draft Scottish Budget 2013-14.

  17. Sarah Mitchell, Social Policy Volunteer at Perth CAB
    Publication date:
    August 2012

    Perth CAB is campaigning to increase young people's knowledge of employment rights and to let them know where to access advice.

  18. Graduate employment issues in Scotland
    Matt McLister
    Publication date:
    July 2012

    Degrees of Insecurity is based on a CAS survey of nearly 1000 recent Scottish graduates, and reveals that unemployment, low income jobs and skills displacement are issues for many of them.  The report looks at background issues affecting employability and makes several recommendations on how better to support students and graduates with the transition into work.

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  19. In the lead up to Armed Forces Day on Saturday 30th June, Citizens Advice Scotland (CAS) published a report on the advice needs of veterans after they have left the Services.
    Keith Dryburgh
    Publication date:
    June 2012

    While the majority of those who serve make a successful transition to civilian life, a significant minority experience challenging problems. While these problems do not differ considerably from those of the average person, it is the complexity and severity of these problems that are markedly different.

  20. Social Policy
    Publication date:
    June 2012

    A briefing prepared by Citizens Advice Scotland for a Westminster Hall Debate led by Eilidh Whiteford MP.

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